Below are the questions we are frequently asked, if you can't find the answer here head over to our Contact Us page to drop us a message and we'll get you that answer.
What sort of equipment do you hire?
The best option is to give us a call as we know that each client and every event is unique and has it's own requirements. We can then work out a personalised list of equipment to suit your event.
What are your terms and conditions?
Please Click Here for full details of our hire terms and conditions.
When is the support line open?
24 hours, 7 Days a week. 24hr support number - 07796 868881
Can I buy the equipment from you?
We sell most main named brands of equipment, email us or call us to request a quote.
Do you hire backline?
Unfortunately we don’t offer keyboards, synths, drums, amps, guitars and other sort of band equipment.
When do you require payment ?
Payment must be received and cleared before your event.
How much does delivery, set-up and collection cost ?
This varies depending on the job, time and place.
Is it possible for me to pick-up and return the equipment to you?
Yes. You can collect from our unit at -
Do you provide cables to connect my laptop/mp3 player/ipod ?
Yes, as long as you will let us know before your event. There is no extra cost for that.
How can I pay ?
BACS Transfer. Please note don’t accept cash.
Can you match my budget ?
We always try to help when the budget is tight.
Are you insured ?
We carry full public liability insurance up to pound 5 million and Employers Liability Insurance up to pound 10million. Insurance of dry hired goods is down to you but we can assist with finding you cover.
What happens if I have a technical problem ?
Throughout your hire we give you full telephone support. If we can’t solve the problem over the phone, we send a response team to your location to fix the fault. We have the upmost confidence in our equipment, that we offer this service to all our customers free of charge, (unless stated on the invoice).
I’m having an event, what sort of equipment do I need?
Call one of our team to discuss your needs.
When are you open?
Monday to Friday 09.00Hrs – 17.30hrs
What forms of ID are required to hire from you?
Forms of ID Required:
- 1x Original Photographic ID (UK Driving license including paper counterpart or UK passport)
- Two original proofs of address (utility bill / bank statement) not older than 3 months old.
Do you offer high quality equipment?
We only offer high quality equipment. We believe that our customers deserve the best and we use trusted brands.
Do you have a minimum order requirement?
Do you deliver ? What areas do you cover ?
All of UK and Europe.
What hours are you available for delivery and collection ?
Our standard delivery hours are between 09:00hrs and 17:30hrs but subject to arrangement. We do also provide out of hours delivery but at a extra charge.
Can you provide an engineer to work the equipment during my event ?
We can provide fully qualified engineers to run any of the equipment throughout your event. Please call us on 01582 742501 or email Info@lch-ps.com for more details.
I need a DJ for my party. Do you offer DJ services ?
No but we can recommend DJs in your area.
Do you offer discounts?
We offer discounts for quantity and extended hire periods. We also give discounts for charity events.
Can you price beat other companies quotes ?
We will try to beat like for like quotes, however we will always ask for proof of the quote.
Is the equipment safe ?
Equipment is PAT tested regularly.
What happens if I have a technical problem with other companies hire equipment ?
Our advice would be to contact the company and ask for support. We can only offer a limited amount of support for equipment that isn’t our own hire stock.